Troubleshooting

If your issue isn't covered here, please don't hesitate to contact us.

• Common Cohort Report Questions

  Answers to common Cohort Report questions.

• When I segment by a property, what does 'None' mean?

  'None' or 'Direct means we did not find a value for this person.

• Problems with Identifying Users?

  These are several pitfalls to avoid when using Kissmetrics identities.

• Change Your Password

  We require passwords to have at least 8 characters and 2 numbers/symbols.

• Troubleshooting Kissmetrics Live

  Troubleshooting tips for Kissmetrics Live.

• My Properties Don't Look Right

  Investigate more ways to report on properties, and to see why the properties may not match what you're expecting.

• Installing KM Code on Top vs. Bottom of the Page

  Should I put the KM code at the top or bottom of my pages?

• Time Zones

  We consider time zones when determining which day your data should fall under.

• Why is my own site listed as a referrer?

  Why is my own site listed as a referrer?

• Unique Visitors in Google Analytics vs. Kissmetrics

  Why do my unique visitors in Google Analytics differ from Kissmetrics?

• IP Blocking and Filtering

  Here are options for filtering certain people from generating Kissmetrics events.

• Using Kissmetrics with Internet Explorer

  Kissmetrics is best experienced in Chrome and Firefox.

• Detecting Duplicates

  Kissmetrics detects and ignores duplicate events and properties.

• Deleting Data From Your Site

  Can I delete data from my site? What do I do with events and properties I no longer need?

• Data Discrepancies

  How do I verify the accuracy of my reports?