Tracking Refunds

If you are tracking Billed or Purchased events, then tracking refunds is a simple addition. You can add the Refunded event, and pass in a negative Billing Amount property. This will help correctly calculate metrics like Total Lifetime Value. Make sure to use the same property name that is tracking your revenue information, If your property name is different from Billing Amount.


To demonstrate, below is an example table of values for a particular person 1234567. Notice that all revenue information is passed under the same property, Billing Amount.

Identity Timestamp Event Prop:Billing Amount
1234567 1305072000 Billed 90
1234567 1305080000 Refunded -90
1234567 1307600000 Billed 50
1234567 1309900000 Billed 45
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